FAQs

Where should I place the order ?2021-08-03T08:30:55+00:00

We have 2 wholesale stores.
https://fantbaby.com is our main store. It contains the majority of our mother and kid products. such as cloth diapers, training pants, feeding supplies, clothing, baby toys, and bedding.
https://ocean.fantbaby.com is our store for high volume or very heavy commodities such as mommy bag, silicone tableware and Bedding and clothing for fall and winter.

Why 2 stores ?2021-08-03T08:36:06+00:00

The main website offers an accurate and flexible shipping price, friendly to small orders and shipping priced by per kilogram. The major shipping method is express shipping.

https://ocean.fantbaby.com support ocean shipping + express , railway + express , shipping air + express and express directly to door. The shipping time will be longer, but the unit shipping costs are lower.

How to place the first order ?2021-08-03T08:35:55+00:00
It is very easy, just like shopping on amazon or aliexpress.

  1. We recommend you to sign up first to prevent losing your shopping cart.
  2. Filter out the products you need by category and search.
  3. Go to the product page you want, select the color, size and quantity. then click add to cart one by one.
  4. Go to cart page and reconfirm the appearance and quantity of the items you need.
  5. Enter the receipt information, submit the order and make a payment.
Do you have a minimum order limit?2021-08-03T08:34:47+00:00

We do not set a minimum order amount, however orders weight less than 5kg will be charged at the 5kg shipping rate.(main site)

Should I register two accounts in order to place orders on both sites?2021-08-03T08:48:15+00:00

No, you don’t need. Both sites can be logged in with the same account.

I need to purchase items from both sites, do I need to submit two orders?2021-08-03T08:48:41+00:00

No, you needn’t. Please add what you want to cart then contact us directly via WhatsApp or Email . We will provide you with our professional customer service.

What payment methods do you support?2021-08-03T08:49:13+00:00

For online orders, we support PayPal and the credit card payment channels supported by PayPal gateway.
Also, you can choose the bank transfer option, an extra 2% discount will be applied. We will ship out your order when we receive the payment.
We also support offline VISA, Master, T/T, ApplePay, WesternUnion, Boleto, Alipay and Wechat Pay. Please contact us if you need the service above.

Did I place my order successfully? How can I check the status of my order?2021-08-03T08:51:51+00:00

Once the order submitted, the system will send you an order confirmation email automatically. If you are paying with PayPal, you will also receive an invoice for your order.

If you have selected bank transfer, you can see our payment information on the order confirmation page. The invoice email will be sent once we received the payment.

How long is the order processing time after payment?2021-08-03T09:04:22+00:00

We will start processing your order after we receive it. Usually we process within 72 hours.
If some items are out of stock (Why?) , we will consider whether to send you the in-stock items first or wait for them to arrive and send them out together.

What logistics will be used? How is shipping charged?2021-08-03T09:23:08+00:00

We will calculate the shipping cost based on your location and the weight of your order. we use express such as UPS, FEDEX, DHL, DPEX, TNT etc. You may not be able to specify a courier due to scarcity of logistics resources.

If you would like to use a different shipping method, please contact us for a shipping quote.

If you have your own freight forwarder, we can ship directly there. Please fill in your mainland China address and we will ship to that location for free.

Have doubts about the weight and shipping costs?2021-08-03T09:23:02+00:00

Weight

After our years of experience, the total weight of the order has an error of no more than 3%.

For some items, the weight we fill in is greater than the actual weight. This is because the courier company will divide the volume of goods (cm³) by 5000 (6000 for air and ocean shipping) as the volume weight if it is greater than the actual weight.

Shipping Costs

Shipping prices changed everyday, we may not be able to update in real time.
If you have concerns about shipping prices, please contact us for a latest shipping quote.
During the pandemic, prices for all shipping methods have been sky-high.
Therefore, we’ve covered a part of the shipping costs for you.

Usually, our quoted price will be lower than the actual shipping cost.

When will I get the tracking number?2021-08-03T09:22:56+00:00

Once packed, your package will be shipped to freight agent’s warehouse in another city first.

If all your ordered are in stock, a tracking number will be available in 3-5 working days.

During a pandemic, your parcel may have to wait in line to be shipped out due to the deterioration of transportation capacity in various countries.

Where can I find the tracking number?2021-08-03T09:22:50+00:00

We will send you an email when we get the tracking number.

You can also go to My Account > My Orders >shipment to get the tracking number.

How to track my order?2021-08-03T09:22:44+00:00

Please click the tracking number in the shipment email.

https://17track.net is a professional tracking site. You can also track your order there.

Do I have to pay import duties?2021-08-03T09:22:05+00:00

As import duties and VAT are the purchaser’s responsibility, we are unable to pay on their behalf.

For some Country, we offer DDP (Delivered Duty Paid) service. Please contact us for more information.

How long does it take to ship?2021-08-03T09:22:27+00:00

UPS/DHL/FEDEX : 4-10 Days

Air shipping + UPS : 8-14 Days

Ocean shipping + UPS : 20-50 Days

Railway : 15-25 Days

Where do your goods come from?2021-08-03T10:29:01+00:00

We have our own factory and also have very good relationship with top mother and baby factories in China. We are the first level agent of more than 10 factories.

Our partner factories OEM goods for the world’s top brands, and the the quality of the products we sell are substantially equivalent to the world’s top brands.

Do you support OEM/ODM custom orders?2021-08-03T11:36:54+00:00

Most of the items are ODM/OEM supported.
We will provide you with a reasonable prices and small MOQ.
Please contact us for information.

How long is the product warranty?2021-08-03T11:39:38+00:00

We take your consumer rights very seriously.
For most products, we offer your customers a 100% money-back quality guarantee for 180 days from the date of sale.

How does the after-sales guarantee work?2021-08-03T11:40:05+00:00

We will listen to your ideas and offer several solutions below.

  1. We can send you a replacement product in your next order.
  2. We can send the replacement to your customer directly by Post Mail, it will take 15-45 days.
  3. If you will not place an order recently, we can refund you directly, including the value of the products and shared shipping costs.
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